Chief Digital Officer
Our privately-held, fast-growing client is a well-established, $1B+ industrial business that has retained us to identify the first Chief Digital Officer in the history of their company. This organization has grown very quickly in the last 25 years, both organically and through a number of acquisitions…and they aren’t slowing down anytime soon!
Our client has committed to a large scale digital transformation over the coming years to maintain their position as a market leader in their industry, and this person will lead a growing Digital department of eCommerce, Data, and Product leaders.
The CDO will be accountable for digital transformation at our client, including leading all cross-collaborative digital and data initiatives, spearheading a differential focus on internal and external customer experiences, and leading the organization through a shift to a more modern operating model utilizing product and agile practices.
Reporting to the President and CEO, while also providing thought leadership to the board of directors, the CDO will own our client’s digital strategy and its principles and roadmap, establishing and evolving the plan, ensuring that it meets the expectations and needs of internal and external customers. The CDO will build new digital services, business models, and delivery mechanisms that do not currently exist today at our client, while also leading the newly formed enterprise data team to drive business objectives.
The CDO will also lead our client in improving ways of working and delivering a superior customer experience in alignment with our enterprise priorities. A successful candidate will be a dynamic leader able to champion a new and modern digital strategy. This will include designing and scaling a new operating model grounded in product management and agile principles, redefining how priorities are set, funded, and measured across the company and helping our client become more data driven.
The CDO candidate’s expertise should lie at the intersection of business and technology. They will be a strategist, change agent, partner, builder, collaborator, and a constant champion for the customer at every level of our client.
*** This position is required to be on-site at our client’s headquarters in Minneapolis. While they have a flexible work arrangement, they expect the CDO to be in the office with the other C-suite leaders regularly. ***
*** This position offers a very strong base salary, annual bonus, and long-term incentive package, along with a great benefits package. ***
Responsibilities
? Lead our client's enterprise strategy, managing and growing their enterprise digital portfolio, focused on ensuring their ability to keep pace with relevant trends and innovation in their industry and related industries. ? Create, own, and manage a digital strategy, roadmap and budget including ownership of the plans and programs of operations, staffing, and strategic partnerships needed to deliver on results. ? Shepherd the growth and evolution of our client's eCommerce site and organization ? Lead the enterprise data team and support the evolution of the enterprise data strategy and roadmap for continued enhancements from a team, technology and process perspective to deliver accurate and personalized customer and employee experiences. ? Partner with Business, Sales, Marketing, Human Resources, Technology, and Operations in leveraging customer insights to influence the strategy, development, and delivery of digital solutions across web, mobile, and other platforms. ? Build out an organization to align to the digital strategy and enterprise needs and manage those teams in a cross-functional, fast-paced, complex environment with a focus on and commitment to continuous improvement. ? Champion, establish and scale appropriate methods, processes, and techniques grounded in product management, agile delivery, and change management best practices. ? Effectively manage change and influence of digital transformation to ensure positive communication and collaboration and ultimate engagement and return on investment.
Desired Skills and Experience
? 15 years of experience, 5+ years in digital, technology, product/agile and/or information systems. ? Experience working in cross-functional, complex, and/or matrixed organizations. ? Demonstrated ability to communicate with and influence individuals across disciplines at every level of the organization. ? Experience with modern product management and agile delivery principals and frameworks as applied to digital capabilities and experience. ? Possess a clear understanding of technology and digital engagement trends, with the ability to lead the creation and expansion of a digital portfolio. ? Exhibit a strong detail and results orientation with intentional use of data in driving business priorities and investment decisions. ? Strong knowledge of product, customer, market, and employee data. ? Have expertise in setting ambitious, tangible and measurable targets and driving quality execution while operating with a sense of urgency, decisiveness, and responsiveness. ? Be adaptable and exhibit a growth mindset, demonstrating flexibility and the ability to learn from both success and failure. ? Be a strong team player, a natural innovator and builder, and exhibit a high EQ. ? Have experience managing and growing high performing teams, including the proven ability to mentor, train, and develop. ? Display a high level of integrity and dependability with a strong sense of customer service, urgency, results-orientation, diplomacy, confidence, and good humor. ? Possess the ability to respectfully ask questions, challenge, and communicate both positive and difficult messages and speak about issues truthfully and without blame. ? Expert in change management methodologies and communication. ? Demonstrate excellent analytic, problem solving and people and change leadership skills. ? Experience in presenting and interaction with Board of Directors. ? Experience working with a collaborative and high-performing executive team.
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