Job Description

Choose a job you love, and you will never have to work a day in your life. — Confucius

Director of Account Services

  • Job Tag: #LI-LK1
  • Posted: June 21,2022

One Simple Plan (OSP), a boutique communications and brand engagement agency in Minneapolis, has retained SkyWater Search to conduct a search for a Director of Account Services. 

One Simple Plan is structured on two parallel pillars: communications and brand engagement.  They have a unique mix of clients across industry categories that range from big national brands and fast-growing local brands. What their clients have in common is interesting stories and passionate audiences.  Perhaps not known by name, OSP is definitely notable in their client work and results. All of OSP’s clients are referral-based – every one of them – which is the proudest method of marketing. The agency is a longtime partner with the City of St Paul and St. Paul Downtown Alliance. They are behind this work:

The OSP approach:

  • Hands-on and high-energy

  • Grounded in reality of what will work for the audience (they do extensive research to know each audience)

  • Hungry and flexible. 

  • Strategic and creative. 

  • Enterprising and effective.

  • Entrepreneurial. 


Perhaps most importantly as it speaks to culture, their people leave egos at the door and jump in with sleeves rolled up. OSP offers a flexible work environment, strives for balance (truly, no long agency hours), and appreciates art and culture. OSP offers a 401k, a bonus program, summer hours, generous PTO, and more. 


The Role: 


As Director of Account Services, you’ll execute the business plan and achieve P&L results by leading, managing, and holding the services team accountable for agreed upon commitments. You’ll be hands on with several clients as their Account Director, prioritizing relationship building and providing superior client service. As far as the team is concerned, you’ll remove obstacles and barriers, manage major projects, standardize and systematize work, and integrate all major functions of the business. You’ll work closely with the Founder to filter and translate ideas into the functional plans of the business. 

Part Operations, part Account Direction, this person will be in charge of several key clients, directing the work of the staff and introducing processes that make for a smoother operation. As a successful candidate, you will be equally comfortable as a leader of the business as you are rolling up your sleeves and getting your hands dirty to solve problems. Your focus will be on results, yet understand it takes a village to deliver them. You know how to marshal support for your plans, and your follow through is key to who you are.

  • Are you driven by collaborative thinking and distinct goals to accomplish?

  • Do you communicate directly and focus on the mission in front of you?

  • Is managing by teaching, and leading through hands-on action your style?

  • Are you motivated by a quick pace, and the precise execution of time sensitive projects?

If this describes you, then keep reading…

The Various Hat You’ll Wear:

• Staff and Plan Management

• Account and Project Management

• Client Management and Understanding

• Agency Operations

• New Business and Marketing

Lead: Run point on client communications and correspondence, including being accountable to communicating results and updates, making sure plans, status reports, and other communications are maintained and advanced, and challenge new territory with observations, ideas, and recommendations. Assume the command position with service and creative teams and be a reliable resource for agency leadership, and constantly guide and inform less experienced staff.


Inform: Share observations of client and agency industries and goings on in the media and beyond. Be a resource for staff and partners and guide ongoing narratives and opportunities in an informed manner.


Administrate: Be aware of client budgets and parameters, and manage hours within workflow considering scope vs actual. Be comfortable saying no to clients when it makes sense to establish a new scope, or different direction, and facilitate new estimates, project bids, and client proposals. Track employee output and billability to make sure it stays within agency standards and directives, and with that develop project timelines, team assignments, and the management of overall tasks and to-dos.

Seek: Work with staff to seek out and approach new business opportunities while also focusing on organically growing projects and opportunities from existing client work. This could include observations of potential client needs, running point on RFP processes, and generating and offering up new ideas that could lead to additional revenue for the agency.


Operate: Be a strong proactive communicator, and a regular head-of-the-table vocal leader both within the agency and with clients and partners. This is not the role of a wallflower. You’ll make sure the daily workflow is always focused on KPIs and ensure the team is always working toward success to reach both client and agency objectives.


RESPONSIBILITIES as it relates to working ON the business: 

  • Partner with the Founder (Visionary) on short and long-term planning.

  • Leads, manages, and holds the team accountable for achieving agreed-upon commitments.

  • Ensures everyone is rowing together in the same direction. Models the way, always working toward the greater good of the business.

  • Resolves issues quickly and effectively – seeing real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner. Ensures the team is healthy, functional, and cohesive.

  • Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity.

  • Effectively collaborates with the Founder to remain aligned at all times. Realizes the unique contributions and ideas that the Founder has and possesses an ability to filter and translate those ideas into functional plans for the company.


  • 10+ years of senior leadership experience in an internal or external marketing agency or consumer product driven business.

  • Broad mix of start-up to medium sized companies is preferred.

  • Collaborative nature as demonstrated by management experience across multiple departments and disciplines

  • Highly analytical; able to make data-driven decisions and establish effective metrics.

  • A “player-coach” who can both manage teams and get into the weeds when necessary.

  • Excellent communication skills and the ability to anticipate the needs of customers

  • Strong problem solving skills and the ability to make sound judgment calls

  • Superior organizational and time management skills

We look forward to hearing from you about this exciting opportunity to make a real impact on a small business that is doing so much good in the world! 

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