Product Specialist – Heavy Equipment
The product specialist will support service, technical troubleshooting, parts, and repair for customers. Resolving service needs in a timely manner by providing over the phone support will be essential to the success of this position.
In this position, you’ll be asked to learn the ins and outs of product characteristics, benefits, features, and troubleshooting requirements and be a go-to person for creating and maintaining product training documents and manuals.
Responsibilities
- Monitor, maintain, and execute parts and service orders with customers
- Provide technical troubleshooting for customers regarding heavy equipment repairs
- Resolve issues in a timely manner and route/escalate calls appropriately
- Maintain and update product manuals and internal training guides
Desired Skills and Experience
- High School Diploma required
- 2 year technical degree in automotive, mechanical, electrical, or equipment related field is a plus
- Customer service skills or experience
- Basic computer skills and ability to use Microsoft Office and/or ERP system
- Ability to read technical, mechanical documents
- Hands-on experience repairing engines, automotive components, mechanical parts, and/or welding is a plus
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ABOUT SKYWATER SEARCH
Start with your Short List
Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
Practice Areas
Our practice areas are led by highly experienced executive recruiters who take great care in fully understanding client requirements and candidate qualifications.
• Accounting and Finance
• Information Technology
• Operations
• Engineering
• Sales
• Marketing
• Human Resources
• Legal
• Construction
• Supply Chain
• Consumer Package Goods (CPG)
Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.