• Job Tag: #LI-CT1
• Posted: August 18,2025

Position Overview

We are seeking a reliable and experienced Parts Coordinator / Service Manager to take on a dual-role leadership position overseeing both the service department and the parts program that supports it. This role includes leading a team of six service technicians who split their responsibilities between field service at customer sites and in-house support, such as inventory, parts management, and backhouse needs.

The ideal candidate thrives in a fast-paced, customer-focused environment where critical systems demand quick response times and precise solutions. The position requires balancing customer and contract satisfaction with team leadership, setting a standard of trust, accountability, and repeatable processes to ensure work is done both efficiently and effectively. Strong people skills and technical know-how are equally important—collaborating with the team, leveraging each person’s strengths, and fostering a culture where no task is too small.

This is a role where adding to the culture is just as important as operational excellence. The company has been established for decades and has experienced strong growth in recent years, but with a team of only about 25 employees, success still relies on buy-in, respect, and teamwork at every level.

This position also requires participation in an after-hours on-call rotation.

Key Responsibilities

Service Management

• Lead, mentor, and support a team of six service technicians across both field and in-house responsibilities.

• Oversee daily operations of the service department, ensuring jobs are completed efficiently and meet high quality standards.

• Foster trust and collaboration by setting clear expectations and helping technicians play to their strengths.

• Communicate clearly with customers regarding timelines, estimates, updates, and issue resolution.

• Balance urgency with professionalism—ensuring customer needs are met quickly while maintaining consistent processes.

• Maintain accurate records of service work, orders, and labor reporting.

• Promote a culture where adaptability, professionalism, and customer satisfaction come first.

Parts Coordination

• Manage sourcing, purchasing, and tracking of parts and supplies to support service operations.

• Oversee inventory levels and warehouse organization to ensure efficiency and preparedness for both planned and urgent jobs.

• Develop and maintain strong vendor relationships for timely, cost-effective purchasing.

• Process warranty claims, returns, and supplier credits accurately.

• Ensure technicians have the right parts and tools available for their work.

• Balance attention equally between parts and service, recognizing that both functions are critical to customer success.

Qualifications

• High school diploma or equivalent; technical training or certification preferred.

• 3+ years of experience in service management, parts coordination, or a related role.

• Strong mechanical aptitude with knowledge of HVAC/Refrigeration systems.

• Demonstrated ability to lead teams and encourage collaboration without being overbearing.

• Excellent organizational, time management, and communication skills.

• Proficiency with service management tools, inventory systems, and Microsoft Office Suite.

• Ability to adapt quickly and prioritize effectively in a fast-paced environment.

Preferred Experience

• Background in HVAC/Refrigeration mechanical systems.

• Familiarity with ERP or service management software.

• Experience with budgeting, cost management, and vendor negotiations.

• Forklift certification or warehouse experience a plus.

Working Conditions

• Work takes place in both office and warehouse/shop environments.

• Ability to lift up to 50 lbs.

• Must participate in an after-hours on-call rotation, including evenings and weekends.