Customer Service Supervisor
Customer Service Supervisor
Dayton, MN | On-site, 5 days/week | $105K–$129K target range
We’re partnering with a longstanding global manufacturing client on their search for a strategic, people-focused Customer Service Supervisor to lead their U.S. commercial CS team. This is not your typical “keep the lights on” role—it’s a chance to step into a mid-organization transformation with a leader I know personally and can vouch for (she’s the real deal).
You’ll have the opportunity to lead, influence, and shape the future of customer service in a global, 58-person department while managing a talented team of ~12 (with potential to expand).
Why You’ll Love This Role
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Lead and coach a high-performing team with global visibility
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Work alongside a phenomenal Director of Global Customer Service—an exceptional, collaborative leader
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Play a strategic + operational role during a time of exciting transformation
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Influence process improvement, systems optimization, and customer experience on a global scale
What You’ll Do
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Lead the U.S. commercial CS team, balancing day-to-day operations with strategic priorities
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Drive process improvements that enhance efficiency, accuracy, and customer satisfaction
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Support global transformation initiatives in partnership with peers around the world
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Leverage technology (Oracle, Salesforce, OCR, EDI, AI) to optimize workflows
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Foster a positive, collaborative, and accountable team culture
Requirements:
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Strategic mindset with the ability to see beyond daily KPIs
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Strong team leadership experience in Customer Service or Operations (industrial manufacturing a plus)
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Proven success with change management and process improvement initiatives
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Tech-savvy: Comfortable working with ERP/CRM systems (Oracle, Salesforce preferred) and exploring automation/AI
- Collaborative communicator who thrives in transparent, optimistic environments
- Bachelor’s Degree
Key Details
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Reports to: Director of Global Customer Service
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Team Size: ~12 direct reports (Team growth & Expansion potential)
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Location: Dayton, MN – on-site 5 days/week (non-negotiable)
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Compensation: $105K–$129K + Full Benefits
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KPIs: SLA (phones/cases), CSAT via Qualtrics, resolution quality
If you’re a strategic leader who loves building teams, driving change, and making a measurable impact, this is your opportunity to join a respected global manufacturer in a highly visible role.
If you’re interested, (or know someone who is), please submit your application or send your resume to me directly at DSmith@skywatersearch.com
Submit Your Resume
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