Director of Operations
Our company is a leading franchise in the personal care industry, dedicated to providing accessible, high-quality experiences across multiple locations. We prioritize customer satisfaction and aim to create inclusive, vibrant environments for both our clientele and our teams.
As the Director of Operations, you will lead the strategic management of our franchise network’s operational functions. Your role will focus on driving growth, maintaining operational consistency, and fostering a culture of excellence within our locations.
- Strategic Leadership: Develop and execute strategies to enhance operational efficiency, boost revenue, and elevate customer satisfaction across all franchise outlets.
- Franchise Support: Offer guidance, support, and training to franchisees, ensuring alignment with brand standards, operational best practices, and exceptional service delivery.
- Performance Analysis: Analyze operational metrics to identify improvement opportunities and implement effective solutions to enhance overall performance.
- Process Improvement: Continuously evaluate and optimize operational processes, systems, and procedures to streamline operations and maximize productivity.
- Team Development: Lead and nurture a high-performing operations team, providing mentorship, coaching, and resources for professional growth and success.
- Collaboration: Work closely with cross-functional teams such as marketing, training, and finance to align operational strategies with overarching company objectives.
- Compliance and Quality Assurance: Ensure compliance with company policies, regulations, and standards, prioritizing high-quality service delivery.
Desired Skills and Experience
- Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
- Minimum of 7 years in a senior leadership role within a multi-unit retail or franchise environment.
- Strong business acumen with expertise in strategic planning, financial analysis, and budget management.
- Excellent communication, leadership, and interpersonal skills to collaborate effectively at all organizational levels.
- Demonstrated success in driving operational excellence, process enhancement, and change management initiatives.
- Proficiency in leveraging technology and data analytics for decision-making and operational efficiency.
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ABOUT SKYWATER SEARCH
Start with your Short List
Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
Our practice areas are led by highly experienced executive recruiters who take great care in fully understanding client requirements and candidate qualifications.
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Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.