Director of Operations
Company Overview:
Our company is a leading franchise in the personal care industry, dedicated to providing accessible, high-quality experiences across multiple locations. We prioritize customer satisfaction and aim to create inclusive, vibrant environments for both our clientele and our teams.
Position Overview:
As the Director of Operations, you will lead the strategic management of our franchise network’s operational functions. Your role will focus on driving growth, maintaining operational consistency, and fostering a culture of excellence within our locations.
Responsibilities
- Strategic Leadership: Develop and execute strategies to enhance operational efficiency, boost revenue, and elevate customer satisfaction across all franchise outlets.
- Franchise Support: Offer guidance, support, and training to franchisees, ensuring alignment with brand standards, operational best practices, and exceptional service delivery.
- Performance Analysis: Analyze operational metrics to identify improvement opportunities and implement effective solutions to enhance overall performance.
- Process Improvement: Continuously evaluate and optimize operational processes, systems, and procedures to streamline operations and maximize productivity.
- Team Development: Lead and nurture a high-performing operations team, providing mentorship, coaching, and resources for professional growth and success.
- Collaboration: Work closely with cross-functional teams such as marketing, training, and finance to align operational strategies with overarching company objectives.
- Compliance and Quality Assurance: Ensure compliance with company policies, regulations, and standards, prioritizing high-quality service delivery.
Desired Skills and Experience
- Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
- Minimum of 7 years in a senior leadership role within a multi-unit retail or franchise environment.
- Strong business acumen with expertise in strategic planning, financial analysis, and budget management.
- Excellent communication, leadership, and interpersonal skills to collaborate effectively at all organizational levels.
- Demonstrated success in driving operational excellence, process enhancement, and change management initiatives.
- Proficiency in leveraging technology and data analytics for decision-making and operational efficiency.
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ABOUT SKYWATER SEARCH
Start with your Short List
Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
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Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.
