SkyWater Search Partners is partnering with an existing manufacturing client to add a Talent Acquisition Manager to their evolving HR team. This role will report directly to the Director of Human Resources and will be responsible for exempt-level recruiting as well as mentoring and guiding a small team. The client is seeking a strategic, relationship-driven TA leader that can blend hands-on recruiting with system optimization and process improvement. The ideal candidate is a seasoned TA professional who will partner with executives and strengthen the organization’s talent strategy.
This role will be fully onsite throughout a 6-month onboarding period and will then have the opportunity to pivot to a hybrid work model.
A growing medical device contract manufacturer is seeking a Customer Service Operations Manager to lead and develop a six-person team supporting order fulfillment, logistics, and customer communication. This is a hands-on leadership position driving customer experience, process improvement, and team performance within a regulated manufacturing environment. The role is ideal for a proactive leader who can balance coaching with direct customer engagement.
Overview
Manage key and complex customer accounts directly (40–50% of role).
Build a culture of accountability, collaboration, and customer focus.
Transition the team from transactional to proactive service.
Strengthen relationships between Customer Service, Operations, and Quality.
Standardize processes across multiple business units.
Implement metrics and systems to improve service and data.
Support ERP implementation in the near future
Identify and drive quick wins in responsiveness and communication.
Fully on-site position with limited travel (~10%).
Requirements
5+ years in customer service roles, including 3+ years leading a team.
Experience in a fast paced, regulated manufacturing environment, ideally medical device.
Strong people leadership, coaching, and change management skills.
Hands-on approach with comfort managing key accounts.
Excellent communication and problem-solving across cross-functional teams.
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