General Manager
Summary:
Responsible for the profitable operation of a retail store and interior design showroom. This is a multi-faceted business with both a lumber/building materials division and a six-person design showroom focused on delivering exceptional customer experiences—especially managing, tracking, and converting walk-in clients. The showroom is currently undergoing a $100K remodel, with investment in a modern, engaging space to attract more customers and remain competitive in the market. A top priority is enhancing organization and implementing repeatable processes across sales, follow-ups, and in-store interactions to ensure consistent, high-quality service that drives new business and long-term client relationships.
Essential Functions:
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Lead and participate in all front desk sales, product storage, and product delivery.
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Conduct annual reviews for sales and warehouse staff.
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Oversee purchasing of supplies and stock inventory, including pricing and electronic receiving.
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Develop and manage store advertising and marketing budgets.
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Provide training to employees on product knowledge, housekeeping, and safety procedures.
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Assist customers in purchasing and designing interior products.
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Support and participate in inventory control.
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Maintain and merchandise store layout for efficiency and cleanliness.
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Perform other duties as needed or assigned by leadership.
Competencies:
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Advanced knowledge of interior design products (floor to ceiling).
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Strong computer skills for POS, purchasing systems, Microsoft Office Suite, 20-20 Design, and inventory management.
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Ability to evaluate and introduce new products and promotions.
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Excellent customer service and communication skills.
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Strong multitasking and coordination abilities across sales and customer needs.
Required Skills & Experience:
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Bachelor’s degree preferred in business management, or equivalent experience managing within a showroom and/or interior design environment.
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Minimum 2 years of leadership experience managing a team of 5+ staff.
