Chief Business Systems & Transformation Officer
SkyWater has been retained by Crew Carwash, a 1,500+ employee, family-owned, leading multi-unit service operator to identify their first Chief Business Systems & Transformation Officer, a critical hire as the company enters its next phase of growth.
Founded in 1948, Crew Carwash operates more than 60 locations nationally and has built a reputation for operational consistency, best-in-class culture, and disciplined expansion. As the company scales to 100+ locations, so does the complexity of how work gets done across the business.
This role was created solve that.
The Chief Business Systems & Transformation Officer will lead an enterprise-wide effort to simplify and standardize workflows, systems, and data across all locations and departments. The objective is to build a scalable, intuitive operating model capable of supporting 100+ locations.
Reporting to the CEO and working closely with the CTO, CFO, and leadership team, this individual will drive a transformation that touches every part of the organization. This is not a traditional IT role: it is a mandate to redesign how the business operates, ensuring systems, processes, and data work together to reduce friction and improve performance.
This is a rare opportunity for an executive who thrives in complexity, brings clarity to ambiguity, and has a track record of leading enterprise transformation. The impact will be immediate and visible, from reducing administrative burden in the field to enabling real-time, data-driven decision-making at the leadership level.
Crew is proud to maintain one of the best corporate cultures in the nation; they were just voted #1 Best Place to Work in the entire country on Glassdoor for 2026!
*** This position offers a highly competitive executive compensation package, inclusive of base salary, bonus, and long-term incentives. ***
*** This is a 100% onsite role based in Fishers, IN (suburb of Indianapolis) with relocation support available. ***
Responsibilities
- Enterprise Transformation & Process Design
- Lead an enterprise-wide effort to redesign how work gets done across the organization, beginning at the location level and scaling across all departments
- Map, evaluate, and rebuild workflows to improve simplicity, consistency, and scalability in a growing multi-unit environment
- Challenge existing assumptions and drive process standardization across operations and support functions Systems Architecture & Integration
- Design and implement a unified business systems ecosystem across all locations and support teams
- Establish a single source of truth for enterprise data, ensuring accessibility and usability across the organization
- Oversee system integrations and ensure alignment across platforms to support seamless operations Platform Governance & Investment Strategy
- Own governance of all business systems, including buy, build, keep, or sunset decisions
- Evaluate and ensure each platform delivers measurable value and supports business objectives
- Eliminate redundant tools and drive disciplined technology investment decisions
- Manage vendor relationships, contracts, and system performance Data & Decision Enablement
- Enable leadership with real-time visibility into performance through dashboards and reporting
- Establish clear measures of value realization across systems, processes, and workflows
- Improve the organization’s ability to make informed, data-driven decisions Change Leadership & Adoption
- Lead cross-functional transformation efforts requiring alignment across operations, finance, HR, marketing, and technology
- Drive adoption of new systems and workflows, particularly among frontline, non-technical users
- Build trust and credibility across all levels of the organization to sustain change Leadership & Team Development
- Serve as a key partner to executive leadership in shaping the company’s long-term operating model
- Build and develop internal capabilities to sustain and evolve systems and processes over time
- Lead and mentor teams supporting systems, process improvement, and transformation initiatives
Desired Skills and Experience
- MINIMUM REQUIREMENTS/QUALIFICATIONS
- Bachelor’s degree in Business, Information Technology, Engineering, or related field
- 10+ years of progressive experience in business systems, enterprise technology, or operational transformation
- Experience within a multi-unit or distributed operating environment such as restaurants, automotive service, fitness centers, or similar
- Demonstrated success leading large-scale workflow redesign and driving adoption across frontline, non-technical teams
- Experience implementing and governing enterprise platforms such as ServiceNow, Coupa, Dayforce, Snowflake, Sisense, Sage, or similar systems
- Proven ability to lead complex, cross-functional initiatives involving large teams and external partners PREFERRED QUALIFICATIONS
- MBA or equivalent advanced experience
- Experience building or leading enterprise system integration strategies
- Background in high-growth or operationally complex service organizations KNOWLEDGE, SKILL & ABILITIES
- Strategic Thinking – Ability to bring clarity to complexity and guide enterprise-level decision-making
- Process Orientation – Deep expertise in workflow design, simplification, and operational efficiency
- Systems Thinking – Strong understanding of enterprise architecture and multi-platform integration
- Change Leadership – Proven ability to lead large-scale transformation and drive adoption across distributed teams
- Data Acumen – Ability to translate data into actionable insights that improve decision-making
- Collaboration – Builds strong partnerships across functions and stakeholders
- Innovation – Experience leveraging automation and emerging technologies, including AI
- Communication – Ability to clearly articulate complex concepts to both technical and non-technical audiences
- Leadership – Proven ability to lead and develop high-performing teams
- Change Agility – Comfortable operating in an evolving, high-growth environment
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