Client Service Manager
We’re partnering with a growing industrial organization to hire a Client Service Manager in a newly created, highly visible role. This individual will serve as the primary point of contact for key accounts, building strong relationships while ensuring consistent, high-quality service delivery. Acting as a strategic liaison, the role requires close collaboration across commercial and operational teams to align customer expectations with production and delivery capabilities. You’ll lead proactive communication, manage escalations, and provide insight-driven recommendations to improve the overall client experience.
This position offers a unique opportunity to shape and modernize the customer service function. The Client Service Manager will drive process improvements, support ongoing digitization efforts, and implement scalable workflows that enhance efficiency and transparency. In parallel, you’ll lead and develop a customer service team of 3-4 people, establishing clear performance metrics and fostering a culture centered on accountability, collaboration, and continuous improvement.
The ideal candidate brings at least 5 years of experience in client-facing roles within a manufacturing or operations-driven environment, along with prior team leadership responsibility. A strong understanding of order management, ERP systems (SAP preferred), and cross-functional coordination is key, as is the ability to communicate effectively across all levels of an organization. This is an on-site role in Minneapolis near Brooklyn Center, offering the chance to make a meaningful impact in a collaborative, low-politics environment focused on results and long-term growth.
*$90,000 – $110,000 yearly salary
Responsibilities
- Own and grow relationships with key accounts, serving as the primary point of contact and trusted advisor
- Coordinate across internal teams with Sales, Operations, Logistics, & Engineering
- Communicate pro-actively on timelines, risks, and updates while managing and resolving escalations effectively
- Maintain visibility into order flow, aligning customer expectations with operational capabilities
- Identify service gaps and implement process improvements to enhance efficiency and customer experience
- Establish and track key performance metrics, using insights to drive continuous improvement
- Lead and develop the customer service team, creating structure, accountability, and strong communication practices
- Foster a collaborative, results-driven environment while keeping leadership informed on performance and opportunities
Desired Skills and Experience
- 5+ years' experience in account management or client facing roles
- Experience managing a team
- Bachelor's degree preferred in business, communications or a related field
- SAP or other ERP systems experience preferred
- Excellent communication, problem-solving and organizational skills
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