Customer Service Team Leader
SkyWater is partnering with a leading building materials and millwork company that distributes their products nationwide. Our client has a strong reputation for customer service and operational excellence.
We are seeking a Customer Service Team Leader to continue the tradition of customer service excellence. This role balances people leadership with hands-on customer service, ensuring order accuracy, timely communication, and commitment to quality.
This role is onsite in Belgrade, Minnesota.
Responsibilities
- Supervise and develop Customer Service Representatives to maintain strong performance and service quality
- Support hiring and new hire onboarding and training
- Oversee daily team workflow, workload balance, and scheduling
- Handle escalated customer concerns, order issues, and delivery challenges
- Collaborate with Sales, Production, Shipping, and leadership to resolve issues efficiently
- Drive customer satisfaction through responsive, professional service
- Identify and implement process improvements to enhance efficiency and team effectiveness
- Maintain compliance with service standards, policies, and documentation practices
- Serve as the connection point between the customer service team and leadership
Desired Skills and Experience
- Minimum 3 years of people leadership experience
- Minimum 5 years of customer service experience in a manufacturing environment
- Strong problem-solving, communication, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office and order management systems
Submit Your Resume
ABOUT SKYWATER SEARCH
Start with your Short List
Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
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Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.
