Responsibilities:
- Develop and implement a strategic plan to grow the aftermarket parts and service business and work with the sales team to implement into existing customer dialogue
- Lead a team of three direct reports (2 Parts Specialists and a Service Scheduler)
- Oversee all service operations, including customer coordination and scheduling. Leverage existing third-party service providers and identify and secure new ones to expand the company’s service capabilities in key geographic areas.
- Develop and promote new service offerings, such as service contracts, online ordering capabilities, parts sorting systems etc…
- Explore innovative ways to make it easier for customers utilize aftermarket parts ordering and service requests
Requirements:
- Proven leadership experience with a strong background in growing an aftermarket or field services team.
- Degree in Engineering or related
- 7+ years of experience in an industrial manufacturing or distribution segment
- Willingness to travel approximately 50% during the first year.