Vice President of Quality & Service
This executive leadership role reports directly to the President and is responsible for leading the organization’s customer experience, service, and quality functions. The position will play a key role in strengthening how the company supports its customers across from product quality to service delivery and ongoing support.
This role offers the opportunity to work cross-functionally with senior leadership to enhance processes, improve performance, and further align the organization around consistent, high-quality customer experience.
Responsibilities
- Lead the development and execution of a cohesive customer experience strategy
- Establish processes to better capture and act on customer feedback
- Partner with commercial, operations, and product teams to improve the end-to-end customer journey
- Define and monitor key customer metrics (e.g., satisfaction, response times, retention)
- Provide leadership across service operations, including field service, technical support, and aftermarket activities
- Improve consistency, responsiveness, and overall service performance
- Align service capabilities with the needs of the installed base and future growth
- Identify opportunities to enhance service offerings and overall effectiveness
- Oversee quality strategy, systems, and processes across the organization
- Ensure consistent execution of quality standards across products and services
- Drive continuous improvement efforts, including root cause analysis and corrective actions
- Partner with operations and engineering to address and prevent quality issues
- Lead and develop a global team across customer-facing and quality functions
- Build alignment across functions to support shared customer and operational goals
- Contribute as a member of the senior leadership team, helping guide broader business priorities
Requirements
- Bachelor’s degree in Engineering, Business, or related field
- 10+ years of progressive leadership experience in manufacturing, industrial, or technical product environments
- Demonstrated ability to lead teams and drive operational improvements
- Strong communication and cross-functional collaboration skills
- Experience working within structured or process-driven environments
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ABOUT SKYWATER SEARCH
Start with your Short List
Led by a group of seasoned search industry professionals, SkyWater Search Partners brings new focus to a novel concept, “Short List Search.” Our purpose is to leave a lasting impression on the clients we serve by providing individuals who will make a measurable difference in their business. We strive to consistently deliver great results to our clients in a very timely manner.
Practice Areas
Our practice areas are led by highly experienced executive recruiters who take great care in fully understanding client requirements and candidate qualifications.
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• Consumer Package Goods (CPG)
Founded on long-standing relationships and hundreds of successful placements throughout the Twin Cities business community, SkyWater Search Partners is a proven resource for clients and candidates looking to quickly and confidently explore their “short list” of best choices. Count on us to find the best people – and the best fit.
